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Return Policy

At WPM Online we want our customers to be completely satisfied with their purchases.

We recommend you to read our Return Policy prior to making a purchase from our website, so you are familiar with our policy on refunds, returns, repairs and your legal rights. We also recommend you to inspect any goods that we deliver to you or that you collect from one of our stores immediately, to ensure you are completely satisfied with the goods, including that the goods are of acceptable condition, and match the description we have provided to you.

If you have any questions about this policy, please contact our 
Customer Service Team.

This Returns Policy only applies where you make a purchase online from our website. There are two (2) different types of returns. 7 Days Unconditional Return and Faulty Return Policy. Please refer to your relevant return policy below. Kindly note that parcel return without verification is not acceptable. Any items returned without WPM Online’s approval will not be accepted, refunded, or returned to the sender.

 

7 Days Unconditional Return Policy

If you change your mind on your recent purchase, do submit the Return Request Form and our helpful customer service team will assist you as soon as possible.

Terms & Conditions: 

  • The return request must be made within 7 business days from the order received date. Once your request has been processed, we will send you a confirmation via email.
  • The return item must be handed over to the courier company within 3 business days upon WPM Online’s approval of your request. 
  • Kindly attach a single photo which includes: Consignment note + Product (with Serial Number)
  • Return Item(s) MUST be in its original purchase condition where packaging is unopened, unused, unmarked, and not disfigured in any way.
  • Item(s) purchased as part of a set or a package must be returned as a whole set.
  • Item(s) purchased from Clearance Sales, or Promotional campaign (e.g. Anniversary Sale, X'MAS sale, or Double Day, subject to campaign T&C) are not eligible for return and exchange.
  • Shipping costs associated with the return of the item(s) will NOT be covered by WPM Online. 
  • Customer shall be responsible for the risks and condition of the returned item until it reaches us. WPM Online will not be liable for any damage or loss of the product prior to us receiving it. 
  • Customer is advised to pack the returned item securely to avoid any damages to the item, shipping box, or its original packaging.
  • For refunds, you will be credited with the full value of the product in store credits, excluding the shipping fee and voucher used.
  • Any items returned without WPM Online’s approval will not be accepted, refunded, or returned to the sender. 
  • Please be advised that WPM Online tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time.

 

Faulty Return Policy

If you received a parcel with damaged, expired, incorrect or missing items, do submit the Return Request Form and our helpful customer service team will assist you as soon as possible.

Important note:

  • The return request must be made within 7 business days from the order received date. Once your request has been processed, we will send you a confirmation via email.
  • The return item must be handed over to the courier company within 3 business days upon WPM Online’s approval of your request. 
  • Kindly attach a single photo which includes: Consignment note + faulty product (with product serial number). 
  • Please do not discard any of the affected items in your parcel as they may need to be returned to us if required.  
  • Any item(s) purchased as part of a set or a package must be returned as a whole set.
  • If we are unable to replace the product due to unavailability or other causes, we will proceed to refund your item in store credits.
  • For refunds, you will be credited with the full value of the product in store credits, excluding any voucher(s) used.
  • Any items returned without WPM Online’s approval will not be accepted, refunded, or returned to the sender. 
  • Please be advised that WPM Online tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time. 

 

Do I have to pay for shipping when I return my purchase?

  1. For 7 days Unconditional Return policy, any shipping costs associated with the return of the item(s) will NOT be covered by WPM Online.
  2. For Faulty Return Policy, any shipping costs associated with the return of the item(s) will be covered by WPM Online, with the maximum capping of RM10. Kindly provide us the amount stated on delivery receipt.

 

7 Days Unconditional Return Policy, How Will I Be Refunded?

You will be credited with the full amount of the product in store credit, excluding the shipping fee and voucher used.

  • The Customer shall be responsible for the risks and condition of the returned item until it reaches us. WPM online will not be liable for any damage or loss of the product prior to WPM online receiving it. 
  • Any items returned without WPM Online’s approval will not be accepted, refunded, or returned to the sender. 
  • Please be advised that WPM online tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time.

 

For Faulty Return Policy, How Will I Be Refunded If I Received Faulty Items?

  1. Product must be deemed faulty or defective by our Customer Service Team within seven (7) working days of delivery in order to receive a replacement unit. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
    1. Replacement: The same product that you ordered will be shipped to you at WPM Online’s expense. Our Customer Service Team will contact you within 24 hours with the replacement product delivery time, and the process to return the Dead-on Arrival product.
  2. If we are unable to replace the product due to unavailability or other causes, we will proceed to refund your item in store credit.
    1. For refunds, you will be credited with the full value of the product in store credit, excluding any voucher(s) used.
  • The Customer shall be responsible for the risks and condition of the returned item until it reaches us. WPM online will not be liable for any damage or loss of the product prior to WPM online receiving it. 
  • Any items returned without WPM online’s approval will not be accepted, refunded, or returned to the sender. 
  • Please be advised that WPM online tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time.

 

Under What Conditions Is/Are the Product Non-Returnable:

  • Any item(s) purchased from Clearance Sales, or promotional campaign (e.g. X'MAS sale, or Double Day, subject to campaign T&C) are not eligible for return and exchange.
  • In the interests of hygiene: headphones and Bluetooth headsets, Earphones, Personal Care Products, Health and Fitness products cannot be returned unless they are unopened and in their original packaging.
  • Apple Products, Computer Software, Ink Cartridges and toner, Mobile Phone.
  • Once Installed: Video Game Console, Video Games, Made-to-order/Custom-Made, Air-Conditioner, TV (once wall-mounted)
  • Once Used: All Electrical and kitchen appliances, home appliances, IT, cameras, accessories, Mattresses and Assembled Furniture.
  • Items such as laptops, tablets, desktop computers, software, games, DVD's, CD's, Recordable media and other equipment which contain a security seal that has been broken or tampered with.
  • Consumables such as coffee capsules cannot be returned unless they are unopened and in their original packaging.
  • Customised/made-to-order goods, special order items, bed linen, mattresses, beds, divans, assembled furniture cannot be refunded or exchanged. If delivery has taken place, the refund will exclude delivery charges paid. 
  • Display unit, auction items and clearance goods are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on "as is, where is" basis.
  • Personal care products.
  • Product with contract services that have been connected (e.g. iPad, Smartphones).
  • Items that have been purchased for more than 7 days.
  • Defaulted on payment for item.